Shipping & Returns


At the moment we do not provide transport of purchased goods outside of Italy through our online shop.
If you require a delivery in Europe, please contact our customer service filling our contact form or call us at +39 0427666104

Following transport terms are valid for shipping in Italy.
Transportation of goods is done by express courier, delivery is usually made within 24/48 hours of confirmation of order and on working days.

The price of transport depends on the weight of the goods purchased. To know the amount of travel expenses, simply select the desired products, add them to your cart and select the shipping method. The shipping cost will be displayed next to the selected mode.

Insurance
Insurance is optional and is calculated on the total shipment. May be requested in comments when ordering, or by e-mail to be sent to shop@ferraiuoloservice.it
The amount of the insurance is 5% of the consignment with a minimum of Euro 6,50 + VAT.

Delivery Time
Delivery of goods ordered vary considering the product ordered by the customer (eg. If it is available) and the mode of delivery.
Using the transport by courier arrangement, the ordered product will be received in a time ranging from 1 to 3 working days after order, if the product is in stock

Please note:
the calculation of transport is obtained by taking into account the orders received by 12.00 pm each working day (Monday to Friday ').


REQUEST FOR RETURN AUTHORIZATION (RMA)
Call our customer service to get the form to be filled with information about company, goods and damage.
Send by fax to 0427 660203, or e-mail address shop@ferraiuoloservice.it, the completed form and copy of purchase invoice for the product.
Wait for the confirmation of acceptance of the return and its relative "RMA number" which should be clearly marked on the shipping document.

TERMS AND CONDITIONS FOR ACCEPTANCE OF RETURN

1. INTENDED RECIPIENT AND RETURNED GOODS
Ferraiuolo Service
Via Roveredo 20B
33170 Pordenone - Italy

2. METHOD 'OF SHIPPING
The goods must be strictly delivered free of charge, and must be started within 10 business days from the issuance of a RMA No.. The material will be returned, freight collect, with the same carrier with which it was sent.

3. PACKING
The goods must be properly packed and where it exists in its original packaging. The article must complete all sections (food, etc..)

4. ANY PRODUCT
The company Ferraiuolo Service is not liable for damages on more products than those declared on the form of return "RMA"

5. CASES OF NON-ACCEPTANCE OF GOODS
a) This document made no
b) document rendered devoid of the RMA
c) Packaging not suitable

6. Materials returned for repair, but the resulting functional will be subject to a charge of Euro 52,00 per flat rate expenses.
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